Need help? We got you covered!

Frequently Asked Questions



USE CASE FAQ
• How is it possible Persystent can repair/restore a PC

in 45 seconds?
• What exactly is Persystent Suite--is it an imaging product, a configuration restoration product, a device wipe product?
• How is the ideal state updated?
• Does Persystent replace or integrate with SCCM?
• How is self-healing different from Windows restore point?
• Can I try before I buy?
• What happens to data during the repair/restoration/

update process?

• How large is a snapshot?
• What is the best practice for "self-healing"?

• Can I load a snapshot from a centralized server?
• Does Persystent integrate with ITSM/ITIL solutions like LanDesk (now Ivanti), ServiceNow, Kaseya, etc.?

• Does it work on servers or just PCs?
• How does Persystent handle encryption? • Does Persystent integrate with WSUS?
• Is the solution available on the public cloud based subscription model?

• What Operating Systems are supported?
• How are you different from similar offerings?

• What is automated during the imaging process?
• Does it work on Macs (Apple)?

• Does Persystent have data back-up capabilities?
• How is the software licensed?

• Who are your customers?
• What is the minimum number of licenses to buy?

• Do you offer enterprise/universal licensing?
• Do you offer any sort of training?

• Is technical support included in the cost of subscription?



TECHNICAL USAGE FAQ
• Does the solution require an agent to be installed on

the end user devices?
• Does the solution allow client administrators to create

custom fixes for unique issues to their environments?
• Does the solution have the capability of resolving

post boot up OS issues?
• Does the solution have the capability of resolving

pre boot up OS issues?
• Does the solution support virtual/vdi based end points? • What are the recommended network, storage, CPU and

memory requirements for end users devices?
• What are the add’l minimum set of features (other than

Self Heal) that are provided with the solution?
• What are the software /service/policy dependencies for the solution to work in an enterprise environment? (Example, solution requires WMI or Remote Registry to be enabled)
• Does the service account for the DB connection need

to be a local or domain account?
• What DB rights are required for the DB service account?
• Are there any other service accounts required for the application? • What internet access is required by this server?
• Does the solution provide out of box fixes for general IT issues in an enterprise environment? • Is this supported for windows server 2012 R2 or must it be 2012?
• Is Deployment Services and PXE setup a hard requirement? Does the imaging component have a local boot media option? Is this required to eval the repair piece?



USE CASE FAQ
  • 45 seconds to repair/restore a PC? How is this possible?

    Persystent's applies a proprietary self-healing capacity to recover/repair a PC from nearly any break/fix issue (from slow performance to catastrophic failure). It achieves this by accessing your ideal state snapshot from a hidden partition upon boot up. Simply, after BIOS loads, Persystent accesses the latest/ updated ideal state before the OS loads. This way even the most corrupted OS can be restored to user-readiness in about 45 seconds, or the time it takes for a device to reboot. The idea is to enforce a new paradigm of continuous compute availability that gets users back to productivity as fast as possible while maintaining the integrity of the device. Learn more about it


  • How is the ideal state updated?

    Once an image is deployed, you can manage and automatically distribute security patches, application updates and other authorized changes on your schedule. For example, through our centralized control panel, you can set up an update every Friday evening to apply the latest changes. When users arrive back to work on Monday morning the changes immediately apply once they boot up their PCs. When updating a snapshot of the image, you are simply applying the changes to the last state to create the latest updated version. This works whether you are updating 1 or 100,000 images at a time. Additionally, the solution allows you to save the up to 20 previous snapshots should the need arise to restore an earlier version.


  • How is self-healing different from a Windows restore point?

    Restore point typically rolls back to a Day Zero state. This often means you must reapply all the patches, security updates, applications, profiles, reset registries, policies etc., Persystent repairs the system back to the last time the ideal state was updated. It includes all authorized updates applied to that point. As most companies regularly update their ideal images, any Day Zero rollback would take hours to return to productivity. With Persystent, a single reboot of the PC restores the last known state in under a minute. Persystent can also restore a failed hard drive with the same process and speed.


  • What happens to data during repair/restoration/update?

    Nothing. Persystent, in most cases, leaves data untouched. The repairs to the ideal state apply to the OS, registry and applications. Persystent Suites provides 3 basic levels of repair point control: High, Medium and Low that allow you to choose what gets repaired back to the ideal state upon a reboot. In a break/fix scenario, a support tech can perform an on-demand reboot of the PC and within a minute or so, resolve the issue and get the user back up and running --with data and profiles completely intact.


    One of the hallmarks of our self-healing process is the control applied to the width and depth of what parts of the operating system are automatically corrected back to an approved ideal state upon reboot. Based on requirements such as corporate policies, regulatory compliance, multi-user access and best practices, this setting changes from company to company, but also can be easily modified for various sub-groups within each organization. Read more about it: Multiple Levels of Repair


  • What is the best practice for "self-healing"?

    Most companies use a low or medium level repair setting for their user PCs. This enables the Service Desk to control if and when self-healing is necessary. It can be easily activated on-demand/remotely. This also emphasizes the best practice of ensuring any performance issue is reported, resolved and properly logged for compliance. The efficiency and speed of self-healing removes the need to re-image a PC.


    High level (which reapplies the latest ideal state on every reboot of the system) is typically reserved for multi-user PCs such as in libraries, kiosks or classrooms. Read more about it: Multiple Levels of Repair


  • Does Persystent replace or integrate with SCCM?

    Persystent Suite works as a compliment to SCCM. SCCM is a powerful tool that manages the deployment, and security of devices and applications across an enterprise through policy enforcement, and patching. Persystent has that ability too, however that’s where the similarity ends. For SCCM, once the base image is built or updated, that’s it. It doesn’t maintain a continuous and updated repair point should any issue affect an individual PC. It does not do any type of repair./P>

    Several Utopic clients concurrently leverage SCCM and Persystent for various automation tasks such as high speed imaging, deploying scheduled and successful updates/patches, managing baseline configurations, and enforcing PC compliance. Read more: SCCM integration. Read more about it: Persystent and SCCM: Not “either/or,” but “AND”


  • What exactly is Persystent Suite--is it an imaging product, a configuration restoration product, a device wipe product?

    It is all three and considerably more. Persystent Suite is a dynamic multi-function solution that dramatically improves the compute availability/end-user productivity and system lifecycles of PCs. It is a lifecycle management solution that incorporates automations to facilitate control and change of the optimized state, operates as an agent of end-to-end digital transformation (PCaaS) and provides the means to streamline previously manual processes and make them predictable, precise and repeatable. Persystent Suite does the work of multiple solutions contained in a single interoperable suite; does it faster, more accurately, without over-complexity, and does it in alignment with current IT best practices.


    Oftentimes, people try to put Persystent in a "box" with regard to its historical ability to image and maintain the integrity of an image. Although the solution began in 1999 as an imaging product, it has significantly evolved with the changing needs of the IT industry. There are those who wish to compare it to certain alternative solutions, but whereas there may be occasional functionality overlap, there is no product currently on the market that achieves the multi-lateral issues Persystent Suite solves.


  • Can I try before I buy?

    Absolutely. You can have up to 14 days for a Proof of Concept evaluation trial. However, many of customers realize the benefits almost immediately. The number of licenses for the trial are limited to 5, but the POC gives you definitive proof of how agile and functional Persystent Suite can be in your specific IT environment. We help you set up the trial and review several typical use cases based on your needs. This includes self-healing, zero-touch automated imaging, snapshot updates (successful patch distribution), recycling/re-allocation/retirement, disaster recovery and other lifecycle management requirements. Contact us to get started!


  • How large is a snapshot?

    Of course it depends on the size of the drive. We apply a 3-to-1 compression rate on the snapshot on the PC. This is why it is faster to deploy/update and maintains a light footprint on the device.


  • Can I load a snapshot from a centralized server?

    Yes. Persystent operates whether or not the PC is on or off the network, however to access a snapshot that is not locally stored, a network connection (LAN, Internet or VPN) is required to restore a snapshot from the central server. If you are applying an image on an inert machine, you can easily provide an ideal image using a USB or other removable device.


  • Does it work on servers or just PCs?

    Persystent Suite works on Windows servers and PCs.


  • What Operating Systems are supported?

    Windows 10 as well as Windows XP, Vista, 7, 8, 8.1. We also support all Windows Server Platforms. Persystent is also the catalyst to streamline migration intiatives from one version to another.


  • Does it work on Macs (Apple)?

    Not at this time.


  • Does Persystent integrate with ITSM/ITIL solutions like LanDesk (now Ivanti), ServiceNow, Kaseya, etc.?

    Yes. Whereas these solutions provide the IT management necessary to achieve unified end-point management, configuration control and asset management, Persystent injects the necessary lifecycle/change management capabilities (self-healing, zero-touch imaging, secure-wipe) to make these initiatives more efficient and effective.


  • Does Persystent integrate with WSUS?

    Yes. You can easily configure Group Policy settings Read more about it: WSUS Interoperation


  • Is the solution available on the public cloud based subscription model?

    Yes. We currently more than 10,000 systems being managed through the AWS cloud and we can support other Cloud based deployments through Azure. If there is another cloud option we are confident that our solution can fully support your cloud requirements.


  • How does Persystent handle encryption?

    Persystent is compatible with many top line and popular encryption solutions including BitLocker, SafeGuard, PGP, SafeBoot, McAfee, Sophos. Persystent is the only solution that successfully prepares a machine with the desired image and encrypt the drive at the same time (in-line imaging). This cuts imaging time nearly in half! Most alternatives deploy an image and then apply drive encryption afterwards---essentially doubling the time to readiness. With Persystent, it is a concurrent or parallel process and machines are user-ready in a fraction of the time.


  • How are you different from similar offerings?

    Although there is some functionality overlap with various solutions, there is nothing on the market equivalent to the width and breadth of functionality Persystent Suite offers. Whether highlighting our automated capabilities, or emphasizing the ability to self-heal affected PCs back to a last know ideal state (not Day Zero rollbacks) or providing a faster and more accurate file-based zero-touch imaging advantage, we demonstrate in head to head comparisons, when functionality does overlap, that Persystent proves a superior solution based on the needs of a enterprise IT department.


    Compound the capabilities noted above with Persystent's unrivaled features to support a PC-as-a-Service transformation initiative or the achieve secure device wipe needs for PC end-of-life, Persystent is uniquely positioned as a powerful lifecycle management offering. See how we compare head-to-head with Faronics DeepFreeze: Compare


  • What is automated during the imaging process?

    Automated task sequencing and provides zero-touch imaging processing; this includes, but is not limited to joining a domain, changing a computer name, SID changes, and other post-imaging tasks.


  • Persystent supports a single base image that works on all PC makes and models (hardware independent). From there, we seamlessly and automatically inject the necessary drivers onto the image once it is deployed. This allows you to take a standard captured image and deploy it to computers that may be using different mass storage drivers. You don't need to modify each image as any new hardware is introduced. Learn more about zero-touch imaging


  • Does Persystent have data back-up capabilities?

    Not at this time, however it remains an active item on our product roadmap. Until it is available, there are many data backup solutions that adequately address that specific need.


  • Who are your customers?

    We are proud to serve the needs of hundreds of customers and hundreds of thousands of PCs. They range from Fortune 500 companies to modest enterprises. They include universities, hospitals, government agencies, municipalities, utilities, financial companies, manufacturers, etc. We are happy to provide references upon request.


  • How is the software licensed?

    We offer subscription based licensing with pricing based on volume. Cost can be broken down to $/ PC/month. We have a very strong and compelling ROI. We often sell through Managed Service Providers and other partners.


  • What is the minimum number of licenses to buy

    100 for initial purchases. Ongoing subscribers can add any amount to their account.


  • Do you offer enterprise/universal licensing?

    No.


  • Is technical support included in the cost of subscription?

    Yes, up to 8 hours. Anything above and beyond that commitment requires an additional professional services agreement. The annual subscription also includes maintenance updates, upgrades and We typically have 6 maintenance releases and 1 major upgrade during the year.


  • Do you offer any sort of training?

    We provide many levels of training, web-based classes, onsite instructor led classes, and online computer based training. A typical enterprise partner will require 3 days of instructor led training in order to administer the environment. Should our Partner require Train the Trainer type training to enable the Partner to deliver customer training we would recommend another 2 days of instructor led training.



TECHNICAL USAGE FAQ
  • Does the solution require an agent to be installed on the end user devices?

    Yes, the agent needs to be installed on end user devices and is about the size of a print driver..


  • Does the solution support virtual/vdi based end points?

    We support virtual end points as long as they have local hard drives and we extend the functionality of all virtual vendors by controlling file, registry, services and processes.


  • Does the solution have the capability of resolving post boot up OS issues?

    Persystent doesn't require a healthy OS and we are pre-boot of the OS. The self-healing functionality occurs pre-boot and post boot of the OS.


  • Does the solution have the capability of resolving pre boot up OS issues?

    Persystent doesn't require a healthy OS and we are pre-boot of the OS. The self-healing functionality occurs pre-boot and post boot of the OS.


  • Does the solution provide out of box fixes for general IT issues in an enterprise environment?

    Persystent is a completely automated solution. The solution leverages very comprehensive automated schedules to perform its tasks from the initial set up and capturing the first image to repairing out of compliance systems.


  • Does the solution allow client administrators to create custom fixes for unique issues to their environments?

    Persystent has a few levels of repair and additional ad hoc repairs can be deployed by using our filters. The client administrators can manage and configure the systems to work the way they want on or off the network.


  • What are the recommended network, storage, CPU and memory requirements for end users devices?

    Persystent has thousands of deployments. Our web based management console can have several tiers with role based access assigned. Persystent doesn’t require a high performing network; we have 10,000 agents running across an ISDN network with less than 1% of the CPU. The storage requirements are based upon the number of devices and the number of different images. Again, Persystent has innovative technology for storage efficiencies, with our single file repository feature only one copy of any one file is stored on the network and most customers operate the Persystent Management Console on a virtual platform.


  • What are the add’l minimum set of features (other than Self Heal) that are provided with the solution?

    Persystent Suite provides the fastest imaging technology on the market. We also can migrate systems from XP to Windows 7 or 8 on the LAN or WAN. We provide inventory management and compliance reporting for all systems that have our agent deployed.


  • What are the software / service / policy dependencies for the solution to work in an enterprise environment? (Example, solution requires WMI or Remote Registry to be enabled)

    The system must have a Windows supported operating system installed with .Net Framework 3.5.


  • Does the service account for the DB connection need to be a local or domain account?

    The service account would be the domain account. This way we can have access to the databases from Persystent Server.


  • What DB rights are required for the DB service account?

    We just need to give rights to Persystent databases so that it can read/write to the database. You can make the DB service account db Owner of both Persystent databases


  • Are there any other service accounts required for the application?

    There are no other service accounts required for the application.


  • What internet access is required by this server? Our web filtering is strict, and we'll need to make allowances if this is a hard requirement.

    The server does not require internet access. We will need to download Persystent Suite install from our FTP site. We can do this on one of your other computers and then move it to the Persystent Server for install.


  • Is this supported for windows server 2012 R2 or must it be 2012?

    Server R2 is supported as well.


  • Is Deployment Services and PXE setup a hard requirement? Does the imaging component have a local boot media option? Is this required to eval the repair piece?

    PXE is not a hard requirement. You can use CD/DVD/USB to boot in to Persystent. This is used for imaging and disaster recovery like hard drive failure. Repair does not require PXE or external boot media. You won’t need this for evaluation.

Download Center